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Shipping & Returns


Returns Policy

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button and fill out the form.  We will notify you via e-mail of your refund once we have received and processed the returned item.

You may return your item within 14 business days of delivery. 

 

Please return your items to:
 
The Merakiway Company
2405 Fay Street
Attn: Returns Department
RMA : (This is code we need to provide you and include it on the return label. Please request before returning)
Durham NC 27704

 

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original packaging, including bag and cards. Returns that are damaged, soiled, altered, or not in their original packaging, may not be accepted and can be sent back to the customer.

 

We will grant you a full refund including your shipping cost if there was a mistake made on our end.  In the case that your shoes do not fit correctly, you just don’t like them, or any other reason we will give you store credit for the value of the shoe. 

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

 *All sale merchandise is final. No returns or exchanges.

 

Disclaimer:

Our sandals are made of natural soft leather. Due to the natural materials of Meraki sandals the color may slightly differ from sandal to sandal or photograph to sandal.  This is the nature of leather adding to the uniqueness of your hand crafted shoe.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Depending the delivery location different charges apply. Further information in regards to your specific destination are offered during the checkout process. For specific requests please use the contact us form under the Contact Us section of our web page and we will reply to you within 24 hrs.

 

Thank you for shopping with us , and remember to live your life with Meraki!!